Refund policy

30-day returns

If you're not happy with your purchase, you can return most new, unused items in their original packaging within 30 days of delivery.

How to start a return

Email sales@portsideoutfitters.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns may go to different warehouses.

Items we can't accept

• Items that have been used, sharpened, altered or damaged after delivery
• Items missing original packaging, tags or parts
• Opened consumables such as bait, scents, fuel or line
• Gift cards and final-sale items

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We'll make it right with a replacement or full refund, including shipping.

Return shipping

For returns that aren't due to our error, return shipping is the customer's responsibility and original shipping charges are not refunded.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.